Why can't I access Netflix on my Mac device?

NOTE: LimeVPN customers can only view Netflix videos if you are aPro plan.

Before we troubleshoot, let's make sure the following is checked:

  • LimeVPN is connected and the VPN icon appears on the top in the status bar

  • Netflix and virtual location must match. For example: if you're trying to watch the Canadian Netflix, then make sure to select Canada as the virtual location.

  • Your internet connection is fast enough to stream video. (Netflix requires a 3 Mbps connection for one standard-quality stream and 5 Mbps for one high-definition stream.)

  • You can use native settings or Tunnelblick.

  • Location services for Netflix on your device are turned OFF. To turn off location services on your MAC device: Open System Preferences > Security & Privacy > Location Services

  • Either turn off all Location Services or use the individual checkbox for each location-aware app or item on your device.

  • To disable Location Services for all websites, turn off Location Services for the Safari app

To Troubleshoot:

  1. Select a virtual location

  2. Verify that you have the country's IP address

  3. Clear your browser's cookies and cache (How to clear cookies and cache?)

  4. Go to Netflix.

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