1 . Search the Help Center without leaving the ticket

2. Insert links to relevant Help Center articles in ticket comments

3. Add inline feedback to existing articles that need updates

4. Create new articles while answering tickets using a predefined template

Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers.

You can use our Knowledge Capture app to leverage your team’s collective knowledge.